Privacy policy
1. Introduction
Vilden is committed to providing the highest levels of customer service, including protecting the privacy of all stakeholders in accordance with applicable Australian laws and regulations.
At Vilden, safeguarding your Personal Information is fundamental to how we operate. We respect your privacy and are committed to handling your information responsibly and transparently.
This Privacy Policy ("Policy") explains how we collect, use, and disclose your information when you access or use our services, including our website and any related platforms (collectively, the "Services").
By using our Services, you agree to this Policy and any applicable terms and conditions. Any capitalised terms not defined here have the meanings given in those terms.
2. Personal Information
We may collect Personal Information (including Sensitive Information) as defined under the Privacy Act 1988 (Cth) when you use our Services.
3. Use and Disclosure of Personal Information
We use your Personal Information only for the purpose for which it was provided, or for related purposes outlined in this Policy.
We will not send you marketing communications unless you have given consent (express or implied). Where prior consent is not practical, we will provide a clear option to opt out.
We do not share your Personal Information with third parties unless:
- you have given consent;
- it is required or permitted by law; or
- it is necessary for service providers to perform functions on our behalf.
4. Collection of Personal Information
We collect Personal Information in several ways, including directly from you, from third parties, and automatically through your use of our Services.
5. Information You Provide
We collect Personal Information you provide directly, such as when you:
- contact us by phone or email;
- complete forms or agreements;
- register or submit details via our website.
This may include your name, email address, organisation, address, phone number, login details, billing details, and purchase history.
6. Information from Third Parties
We may collect your Personal Information from third parties such as:
- related entities;
- credit reporting agencies;
- your authorised representatives; or
- publicly available sources (e.g. ASIC records for company verification).
By using our Services, you consent to this collection.
7. Automatic Collection and Cookies
We may automatically collect information such as:
- IP address;
- browser and device type;
- service provider;
- usage data and browsing activity.
We use cookies and similar technologies to improve your experience and analyse website usage. We may also use analytics tools (such as Google Analytics) to collect aggregated, non-identifiable data.
8. Legal Requirements
We may collect and retain Personal Information where required by law, including for record-keeping, financial reporting, or compliance purposes.
9. Security
We take reasonable steps to protect your Personal Information from misuse, interference, loss, and unauthorised access.
Your data is stored securely on systems located in Australia and monitored for potential risks. Payment information is processed securely, and we do not store full credit card details.
10. How We Use Your Information
We use Personal Information to:
- provide and manage our Services;
- process orders and payments;
- communicate with you;
- verify identity and prevent fraud;
- improve our Services and systems;
- comply with legal obligations; and
- protect our business and users.
11. Disclosure of Personal Information
We may disclose your Personal Information to:
- our employees, contractors, and related entities;
- service providers and partners;
- legal and regulatory authorities;
- professional advisers; and
- other parties where required or permitted by law.
12. Overseas Disclosure
Some third parties we engage may be located overseas. While we take reasonable steps to ensure compliance with Australian privacy standards, we cannot guarantee their practices. By using our Services, you consent to such disclosures.
13. Third-Party Websites
Our Services may contain links to third-party websites. These are governed by their own privacy policies, and we are not responsible for their practices.
14. Changes to This Policy
We may update this Policy from time to time. Updates will be published on our website, and where appropriate, notified to you. Continued use of our Services constitutes acceptance of any changes.
15. Accuracy of Information
We take reasonable steps to ensure your Personal Information is accurate and up to date. Please notify us of any changes or errors.
16. Your Rights
You have the right to:
- access your Personal Information;
- request corrections; and
- withdraw consent for marketing communications.
17. Access Requests
To request access to your Personal Information, please contact us. We may require written verification for security purposes.
18. Severability
If any part of this Policy is found to be invalid or unenforceable, it will be adjusted or removed as necessary without affecting the remaining provisions.
19. Jurisdiction
This Policy is governed by the laws of New South Wales, Australia. By using our Services, you agree to the jurisdiction of those courts, unless local laws require otherwise.
20. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your Personal Information, please contact us at:
Vilden is committed to resolving privacy concerns fairly and promptly.