1. Introduction

By accessing or using our Services, you agree to be legally bound by these Terms, including when offering to purchase goods via our Services ("Products"). By agreeing to these Terms, you enter into a legally binding agreement with Vilden ("Vilden", "we", "us", or "our"), and agree to comply with all applicable laws and regulations.

You warrant that you have read, understood, and agree to be bound by these Terms and that you have the legal capacity to enter into this agreement.

All Vilden policies, including our Privacy Policy, are incorporated into these Terms.

2. Permissions

You agree that we may contact you regarding the Services, including transactional and (where permitted) marketing communications.

You are responsible for ensuring anyone accessing the Services via your connection complies with these Terms.

You must not use the Services for unlawful, harmful, or rights-violating activities.

You confirm all information you provide is accurate and that you are authorised to use the contact details provided.

You are responsible for maintaining the security of your account and all activity under it.

3. Products

3.1 Product Images

Product images are for illustrative purposes only. Colours, textures, and finishes may vary.

3.2 Availability

All orders are subject to availability. If we cannot fulfil your order, we may:

• cancel and refund; or
• offer alternatives or delayed fulfilment.

We may limit quantities per customer.

3.3 Recalls

You agree to comply with any product recall or safety notice.

4. Intellectual Property

All content on our Services is owned or licensed by Vilden and protected by intellectual property laws.

You may use content for personal, non-commercial use only. Any other use requires written consent.

5. Unauthorised Access

You must not:

• attempt unauthorised access;
• introduce malicious code;
• interfere with our systems.

We are not liable for damage caused by security breaches outside our control.

6. Third Parties

Our Services may contain third-party links. We are not responsible for their content or policies.

7. Limitation of Liability

To the maximum extent permitted by law, Vilden is not liable for indirect, incidental, or consequential loss arising from use of our Services or Products.

Nothing excludes your rights under Australian Consumer Law.

8. Disclaimer

Our Services are provided “as is”. We do not guarantee accuracy, completeness, or availability.

We may modify or discontinue Services at any time.

9. Indemnity

You agree to indemnify Vilden against any loss arising from:

• your breach of these Terms;
• misuse of Services;
• unlawful conduct.

10. Changes

We may update these Terms at any time. Continued use constitutes acceptance.

11. General

• Waiver: Delay in enforcing rights does not waive them.
• Force Majeure: We are not liable for events beyond our control.
• Severability: Invalid provisions do not affect the remainder.
• Termination: We may terminate access at any time.
• Entire Agreement: These Terms form the full agreement.
• Jurisdiction: Governed by the laws of New South Wales, Australia.

PURCHASE TERMS

These terms apply when purchasing Products.

1. Orders

Orders are accepted when:

• submitted;
• paid; and
• confirmed by us.

We may accept or reject orders at our discretion.

2. Pricing & Payment

Prices:

• are in AUD (unless stated otherwise);
• include GST (where applicable);
• may change without notice.

You must not use fraudulent payment methods.

3. Delivery

Delivery occurs when Products are received at your nominated address.

Delivery times are estimates only. We are not liable for delays.

4. Risk & Title

Risk transfers upon delivery. Title passes once full payment is received.

5. Promotions

Promotions:

• cannot be combined unless stated;
• may be modified or withdrawn at any time.

6. Returns & Refunds

We offer returns only where:

• required by Australian Consumer Law;
• goods are faulty or incorrect.

No change-of-mind returns unless required by law.

7. Consumer Guarantees

Our Products come with guarantees under Australian Consumer Law.

8. Manufacturer Warranty

Some Products include a manufacturer’s warranty in addition to statutory rights.

9. Termination

We may suspend or terminate orders or Services if you breach these Terms.

10. Liability Cap

Our liability is limited (where permitted by law) to:

• replacement;
• repair; or
• refund.

11. Interpretation

Standard legal interpretation rules apply.

12. Definitions

• Services: Vilden website, products, and related platforms.
• Products: Goods sold via Services.
• Terms: These Terms & Conditions.
• Australian Consumer Law: Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Contact:
info@vilden.com.au